How the company plans to addresses problems raised in an article from East Orlando Post weeks ago.
By Jacob Engels
Last month, the East Orlando Post published concerns about Leland Management’s oversight of employees and quality of work being performed in the East Orlando community of Avalon Park.
You can read that article by clicking here.
After I met with their Vice President and Director of Communications, the company agreed that improvements could be made and that they would be working towards that in the next few months.
Recently, I received the below letter in the mail from Leland Management, acknowledging the problems I and countless Avalon residents have addressed, with them promising to improve customer service and interaction in the future.
Aside from a more vigorous training program for employees, Leland Management is installing a customer service hotline, and reminding employees of their commitment to quality service for their resident communities. They also showcased several community awards, wanting to highlight recent success.
While many Avalon Park residents have had problems with Leland in the past, lets hope this letter signals a new era of improvement and respect for the residents of Avalon Park who pay their wages. I remain guarded, but optimistic.
Let’s restore Avalon one step at a time, residents and management alike.
Jacob Engels, is the Founder of East Orlando Post & Seminole County Post. He is a seasoned political operative who has led numerous statewide political groups and has worked on several high-profile local, statewide, and national races. Jacob has been interviewed on national television & radio programs, with his work having been featured in the Orlando Sentinel, New York Times, Washington Post, Miami Herald and other publications nationwide. He can be reached at firstname.lastname@example.org